Returns & Exchanges
At Siam Store, we strive to provide the freshest authentic ingredients, but if your order arrives damaged or incorrect, we offer a 7-day return policy for eligible food items. Please note that due to health and safety regulations, perishable goods cannot be returned once opened.
Contact Support
Send an email to our support team within 48 hours of delivery with your order number and photos of the items in question.
Verification Process
Our quality control team will review your request and confirm if the products are eligible for a refund or replacement based on their condition.
Return Shipment
If a return is required, we will provide a prepaid shipping label for you to send the unopened items back to our distribution center.
Refund Issuance
Once your return is received and inspected, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing